Refund policy

Rearoma Return & Refund Policy

Our Commitment

At Rearoma, we are dedicated to delivering an exquisite olfactory experience through our meticulously crafted fragrances. Every product undergoes rigorous quality checks to ensure it meets our highest standards of luxury, purity, and sophistication.

No Returns or Refunds

All sales are final. Due to the intimate nature of fragrance products and our commitment to hygiene, safety, and authenticity, we do not accept returns, exchanges, or refunds for change of mind, dissatisfaction, or preference.

Exceptions: Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, contact us within 48 hours of delivery at support@rearoma.store with:

Your order number
A description of the issue
Clear photos of the item and packaging

Important: To be eligible for a replacement, you must record a complete unboxing video of the sealed package. This video must:

Clearly show the shipping label, the unopened box, and the damage upon opening

Be submitted to our support email within 24 hours of delivery

Without this video proof, we are unable to process claims for damaged items.

We will evaluate your submission and, if approved, arrange a replacement (no refunds). Claims after 48 hours or items damaged during use are ineligible.

European Union 14-Day Cancellation Right

For EU customers, you may cancel your order within 14 days of delivery for any reason. To qualify:

Items must be unused, unopened, and in original packaging
Proof of purchase is required

Contact us at support@rearoma.store to initiate this process. Returns sent without prior approval will not be accepted.

Refunds (Approved Exceptions Only)

If a return is approved under EU rights or for damaged/incorrect items:

Refunds will be processed to your original payment method within 10 business days
Allow additional time for your bank to post the refund

Non-Returnable Items

Final sale items (e.g., discounted products)
Gift cards
Opened or used products

Exchanges

We do not offer direct exchanges. To replace an item, return the original (if eligible) and place a new order separately.

Why This Policy?

Fragrances are deeply personal. To guarantee every bottle remains untouched, unaltered, and exclusive to you, we cannot restock returned items. Our policy ensures authenticity and quality from our hands to yours.